Block Operations Co-Ordinator
The Operations Coordinator within the Block Management team plays a key role in supporting the smooth operation of block property management services across multiple buildings.
This role involves coordinating building maintenance, ensuring compliance with safety regulations, handling property-related administrative duties and general support to licenced Property Managers (PMs) on the team.
The ideal candidate will be detail-oriented, proactive, and skilled at collaborating with contractors and colleagues to ensure buildings are managed efficiently and effectively.
Key Responsibilities
Operational Support
Support the PMs on execution and management of annual budgets for maintenance services, capital works, and operational activities across managed properties.
Tracking and ensuring continual progress maintenance issues and projects to completion.
Monitoring of operational expenditure to ensure costs are kept within budgetary limits.
Monitor financial performance of contracts, ensuring cost-effective service delivery and adherence to financial targets.
Planned Preventative & Reactive Maintenance
Oversee planned preventative maintenance (PPM) schedules of statutory servicing of mechanical and electrical plant equipment, building fabric, and other key assets.
Coordinate reactive maintenance, ensuring that service requests and repairs are handled promptly and efficiently.
Work with contractors and service providers to ensure that all maintenance activities are conducted in accordance with safety standards and regulations.
Tendering & Contract Negotiation
Assist in the tendering process for services related to hard and soft facilities management, including obtaining competitive bids and preparing tender documentation.
Negotiate and manage contracts with service providers, ensuring compliance with agreed terms and delivering value for money.
Compliance, Health & Safety
Ensure that properties are compliant with health, safety, and building regulations, including fire safety, risk assessments, and emergency preparedness.
Coordinate and schedule safety audits, inspections, and certifications, liaising with third-party auditors and contractors.
Maintain up-to-date health and safety records and documentation, ensuring compliance with all relevant standards.
ESG & Energy Management
Support the implementation of environmental, social, and governance (ESG) initiatives, ensuring properties adhere to sustainability goals.
Assist in the monitoring and management of energy usage across buildings, working to reduce costs and improve energy efficiency.
Cleaning, Waste, Security & Landscape Management
Oversee cleaning & security operations to ensure the health & safety of properties, residents, and staff, including coordinating with security contractors.
Assisting in landscape services, ensuring that outdoor spaces are maintained to a high standard and in line with client expectations.
Improvement Projects
Coordinate and manage improvement projects, ensuring that all work is completed within budget, on time, and to the required quality standards.
Work closely with the Block Management team and contractors to ensure that projects are executed seamlessly and effectively.
Skills, Knowledge and Experience
Have a strong work ethic, pro-active attitude and a keen desire to learn and develop their career
Willingness to take ownership of projects with a can-do approach to challenging scenarios.
OMC experience / knowledge beneficial but not essential
Previous experience in a customer facing role with strong communication and interpersonal skills.
Ability to prioritise with good decision-making skills.
Have advanced problem-solving skills with a solution focussed mindset.
Ensure efficient, reliable, high-quality deployment of site maintenance and utility operations.
Establish and manage relationships with contractors to ensure quality and compliance of works in line with company policy and guidelines.
Must have strong financial acumen to assist PMs in monitoring costs & budgets across a number of sites.
Awareness and quality management of Health & Safety.
Have demonstrable record of continuous personal development within the industry.
Excellent IT skills and systems software experience.
Experience in working on multiple projects simultaneously.
Have strong self-management, organisational and administration skills.
High attention to detail